How to Workaround to Sudden Loss of Internet Access Problem using Zone Alarm

Zone Alarm causing browsing or no data flow issues, this is what is posted on their website, please take time in reading the article.

Workaround to Sudden Loss of Internet Access Problem

Date Published : 8 July 2008

Date Last Revised : 9 July 2008

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Recommended Actions -

Download and install the latest versions which solve the loss of internet access problem:
# ZoneAlarm Internet Security Suite
# ZoneAlarm Pro
# ZoneAlarm Antivirus
# ZoneAlarm Anti-Spyware
# ZoneAlarm Basic Firewall

- or follow the directions below.

Option 1: Move Internet Zone slider to Medium

1. Navigate to the "ZoneAlarm Firewall" panel
2. Click on the "Firewall" tab
3. Move the "Internet Zone" slider to medium

Option 2: Uninstall the hotfix

1. Click the "Start Menu"
2. Click "Control Panel", or click "Settings" then "Control Panel"
3. Click on "Add or Remove Programs"
4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
5. Scroll down until you see "Security update for Windows (KB951748)"
6. Click "Remove" to uninstall the hotfix

Contact : Check Point customers who are concerned about information contained in this advisory or have additional technical questions may reach our Technical Support team at: http://www.zonealarm.com/store/content/support/support.jsp. To report security issues with Check Point products contact security@us.checkpoint.com.

Kind Regards,

Ph: 1300 137 425
Fax: +61 (8) 8291 8811
Email: service@chariot.net.au
Website : www.chariot.net.au