Customer Complaints

I have been with this account for more than a year now and so far I am enjoying what I do. The only thing that would really make me aggravated as well is when you assist someone, who in fact is the one who called tech support and yet that member will make you feel that you don't know anything about computers. Take this line for example, " I am an IT person so you don't have to make me feel dumb about the troubleshooting we are doing, ". Oh, as if !!! I mean with all due respect to all AT&T members, this is my job, I care about you and my job so we will always be glad to assist you with your issue even if it frustrates us sometimes if we don't get your issue resolved, but please also bear in mind that we are just humans and don't treat us like dirts. The fact that you called tech support means, you need our assistance even if you have to brag that you are better than us. If you say you are an expert with computers, then why the heck call tech support??? Did you get the sense of what I'm talking dear AT&T members ??? So please always remember that it is with these brown monkeys that you are asking help so the least you can do is cooperate and be kind, and stop calling us agents from the third world coz the truth is,  we are far more better than those on-shore agents !!! AMEN to that !!!

whoa... there JuliEsSe ... calm down... ur heart... my dear ... ♥

i remember i had a client before.. he told me he is a IT guy .. :)
and the way he talks, could feel u DAMN... and thinking of releasing the call...
but of course we aint allowed to do that... am i right?? ehehe :p
so the trick is.. gave instructions right away..and not walk thru them... so i told my client to go to the control panel.. [in a vista OS] ... and he was like... " ahmmm.. ms, where's the control panel in a vista?? and where's the start button? i can't find it ... " ... ahaha... see... he aint an IT guy after all ... :p

~ i love you, you love me, lets get together and kill barney ... with a shot gun bang..bang... barney on the floor... there's no more happy dinosaur ~

i remember i had a client before, and the moment i received the call he was already shouting.. as if the world ended.. i tried to verify the problem and yet he still keep on shouting like "you're not doing your job" and the stuff... he screaming like hell because he said that his router is not working... only to find out the router is not connected to a power outlet...hahaha.. what the heck is that???? and he keep shouting and yet its his fault... ....another thing....have you experienced assisting a client with a Vista laptop and yet doesn't know anything about computers... like doesn't even know how to spell yahoo????? what a life....

its better to be on the third world country than to be in the third world of INTELLIGENCE QUOTIENCE.....

Let us thank GOD because they are so STUPID and DUMB...... Because if aren't, we don't have a JOB!
Weeeeeeeeeeeeeee............

ahahah... raise the roof to that... :)
without those dumb dumb people... we might be working in a strip club!! ahahaha ...

~ i love you, you love me, lets get together and kill barney ... with a shot gun bang..bang... barney on the floor... there's no more happy dinosaur ~

I get those customer's all the time. Thinking as if they are an IT guy cause they know how to plug a router to wall or powercycle a modem... And tinkerbell is right, without them, we would be flipping burgers at a food court... Dumb people + setting up wireless router on Vista = Chaos; is a fact... and I just hate it when they say the magic word "do you know what your doing?" it just gives me chills behind my neck...

ahaha... dumb people should be LOVED!! [no way]
hai... where the people who used to log-in this site?? miss u all... :p

~ i love you, you love me, lets get together and kill barney ... with a shot gun bang..bang... barney on the floor... there's no more happy dinosaur ~

Best Things to say if Caught Sleeping At Your Office Desk...

"They told me at the blood bank this might happen."

"This is just a 15 minute power-nap as described in that time management course you sent me."

"Whew! Guess I left the top off the White-Out You probably got here just in time!"

"I wasn't sleeping! I was meditating on the mission statement and envisioning a new paradigm."

"I was testing my keyboard for drool resistance."

"I was doing Yoga exercises to relieve work-related stress."

"Damn! Why did you interrupt me? I had almost figured out a solution to our biggest problem."

"The coffee machine is broken..."

"Someone must've put decaf in the wrong pot..."

~ i love you, you love me, lets get together and kill barney ... with a shot gun bang..bang... barney on the floor... there's no more happy dinosaur ~

LOL.... Good one Tinkerbell. LOL
Thank You,OYAH.net Adminhttp://www.oyah.net

ehehe.. some of those lame excuses, i have tried it with my boss... wahahaha...

~ i love you, you love me, lets get together and kill barney ... with a shot gun bang..bang... barney on the floor... there's no more happy dinosaur ~

i have been with this account for 10 months already ...or almost 10 months to be exact. i wasn't really geeky when it comes to computers since im a nursing student. haha. but when i started working with technical support, i become really techy and networking is my expertise now. lol! frustrations? hmm ...since we're with tech support and we do sales at the same time...it's really hard to break the news to the customer that they have to pay because their product is out of warranty or anything. they get irrate, they shout at you, blame the device and blame you sometimes and that irritates me ...really! but i have good customer service so i try to pacify them as best as i could even if they ended up fuming mad ... at least i was able to explain my part and save myself a little bit of dignity. :)

client1: can you give me someone who speaks better english?                                                             kiki (on mute): pakyu!  -------------------------------------------------------------------------------------------------------------   client2: are u an Indian?          kiki(on mute..LOL): tinkyu  por coling lingksis..    -----------------------------------------------------------------------------------------------------------------   client3: are you from the state?or from somewhere else?     kiki: i'm from the Phil..        client3: i figured that out..       kiki(on mute): y man kano? indian na pud ko ani? pag churrr...    -------------------------------------------------------------------------------------------------      client4: where are you located at?   kiki: i'm in the PHIL...   client4: you speak good in english..       kiki(on mute): char  leng!